eyebuydirect customer service hours

Make sure you have the correct prescription before entering it. Send your glasses back to us and provide our Customer Service with the delivery confirmation number. Contact Hour Eyes customer service. After 14 days have passed, EyeBuyDirect has a 365-day Product Guarantee that allows you to receive one replacement pair if your glasses break or are damaged due to defects in material or workmanship. Place a ruler, milimeter side up, directly under the center of your right or left pupil. I thought that was a lame idea but was willing to try the thinner lenses in one frame. You can call Eyebuydirect at toll free number, write an email, fill out a contact form on their website www.eyebuydirect.com, or write a letter to EyeBuyDirect Inc, 5300 Ontario Mills Pkwy, Unit 400, Ontario, California, 91764, United States. EBD has a 14-Day Fit & Style guarantee which allows customers to make an equal exchange or return with no questions asked. Shop Wistful, @eyebuydirect Once your request is made, our customer service team will be in touch within 24 to 48 hours. Before opening the package, we recommend wiping it down using antibacterial wipes or cleaners with a minimum of 70% alcohol. Is there a way to try out your frames and see which ones fit me best? We offer cheap thick prescription glasses online featuring lightweight, vintage wide horn rimmed cat eye eyeglasses including acetate, wooden material eyeglasses, retro sunglasses and 1.75 reading glasses. All transactions are process and protected through Paypal as well. (2 days ago) EyeBuyDirect Customer Service Contact Info. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com. How long do I have to wait for my glasses after I have ordered them? Simply file a claim to receive a refund or reorder your item(s). I just wanted to return the other messed up pair. The delivery charge is between $10.95 and $16.95. EyeBuyDirect 2801 S. IH 35, Ste. Ship your glasses back to EyeBuyDirect.com and give the customer service the Delivery confirmation details. Route+ is a premium package protection for your online orders. 3. You can call Customer Service at 1-201-555-0123. 170 Austin, TX 78741. Results? Need some help figuring out which glasses are right for you? Related: Eyebuydirect - Good for a cheap backup pair. First select your eyeglasses frames and then select LIGHT ADJUSTING after you enter your prescription during lens selection. What if my order never arrives or is stolen? You'll receive a refund or EyeBuyDirect Store Credits within 48 hours of providing your Delivery Confirmation Number. Email us at service@zennioptical.com. EyeBuyDirect 2801 S. IH 35, Ste. Come check out our tutorial on how to read your prescription. It'll take you to EyeTry, our virtual mirror. Note that the average PD is between 57 and 65mm. Contact Eyebuydirect customer service. EyeBuyDirect 2801 S. IH 35, Ste. Close. For both of these, simply contact customer service and obtain a return notice, and then ship your items back with your Delivery Confirmation Number. Real faces. 2. How do you disinfect surfaces for the coronavirus disease? Telephone Number: +1 (855) 393-2891 Email Address: [email protected] Is it possible to order EyeBuyDirect glasses with non-prescription lenses? We offer full rim, semi-rimless, and rimless frames to fit every style and budget. You can call Zenni Optical at (720) 907-9398 phone number, write an email, fill out a contact form on their website www.zennioptical.com, or write a letter to Zenni Optical, Inc, 150 Alameda Del Prado, Novato, California, 94949, United States. If you prefer, you can also initiate a return by calling our customer service team at 1-855-EYEBUY1 (1-855-393-2891), contacting us via (3 days ago) EyeBuyDirect Customer Service Contact Info. You can call Hour Eyes at toll free number, write an email, or write a letter to Customer Service Department, Eye Care Centers of America, Inc, 11103 West Avenue, San Antonio, TX, 78213. 170 Austin, TX 78741. Our quality lenses come in six different refractory indexes. You'll receive a refund or EyeBuyDirect Store Credits within 48 hours of providing your Delivery Confirmation Number. 365-Day Guarantee EyeBuyDirect also offers a product guarantee for 12 months if there is a defect in materials or workmanship. (2 days ago) EyeBuyDirect Customer Service Contact Info. Once we receive your delivery confirmation number, you will either receive a refund within 48 hours or be sent a replacement. To contact our friendly customer service, please fill out the e-mail form below, including a daytime telephone number and the best time to reach you. EyeBuyDirect has been putting a focus on low-cost, high-quality eyewear since 2005. See our latest collections & exclusive offers before the crowd. I spent 2 hours shopping on the site. EyeBuyDirect has a consumer rating of 4.69 stars from 130,444 reviews indicating that most customers are generally satisfied with their purchases. How long does it take to process a claim? ), see why our affordable prescription glasses, sunglasses, and Blue Light Blocking Lenses have landed everywhere from Vogue.com to Buzzfeed and more. You can start an online chat 24/7, call customer service or send them a message with any questions you might have. However, many have commented that their shipping times can be very long, and that contacting customer service for their shipment status involves some back and forth. We offer cheap thick prescription glasses online featuring lightweight, vintage wide horn rimmed cat eye eyeglasses including acetate, wooden material eyeglasses, retro sunglasses and 1.75 reading glasses. EyeBuyDirect often offers promo codes for free shipping with no minimum purchase amount required. They double charged me the lens upgrade fee via email, 2 hours before customer service was even open for me to say: "NO! EyeBuyDirect 2801 S. IH 35, Ste. Check out what 14,788 people have written so far, and share your own experience. Unfortunately we are not currently affiliated with any insurance companies. Our business hours are 9am-12am Mon-Fri and 9am-6pm Sat-Sun EST. Can I return products by visiting the store? Enjoy up to 50% off these eyewear picks! https://help.route.com/hc/en-us/articles/360041131194-Route-Claim-Policies. Shop Hepburn, @eyebuydirect You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com. And of course if you decide to replace your glasses with a new pair of lesser value, we will refund you the difference. Thank you! For items that have scheduled delivery dates, Route has a 3-5 business day grace period to ensure that the ordered items aren't simply delayed in transit. Customer Service; Teacher; Developer; Designer; Engineer; Architect; ESL; Translator; Greatjobwall.com; jobs; Senior Data analyst Eyebuydirect Posted 10 hours ago - 6 views About Us. 2. How do I file a claim for my lost, stolen or damaged order? 170 Austin, TX 78741. Yes. Visit Our Help Center. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com. Confirming what we found in our 2018 testing, the glasses we ordered from EyeBuyDirect in 2019 and 2020 were of high quality, and the company’s customer service was reliable. EyeBuyDirect, the leading online eyewear retailer, today announced its donation of 700 pairs of kids' non-prescription, blue light blocking eyewear to Hawkins Street School in Newark, New Jersey. Our expert team can fix your prescription as long as you give us a call at 1800-734-918 or shoot us an email at eyecare@eyebuydirect.com with your order number and correct prescription within the hour of ordering. 170 Austin, TX 78741. Then send your glasses back to us and provide Customer Service with the Delivery Confirmation Number. Buy Eyeglasses, Women's Eyeglasses and more at worthy prices. EyeBuyDirect 2801 S. IH 35, Ste. Simply file a claim to receive a refund or reorder your item(s). We sure do. Obtain a Return Notice Email by contacting our Customer Service. Here’s how: Visit the My Orders section of your account profile and select the return-item option. I spent 2 hours shopping on the site. EyeBuyDirect offers quality lenses that are checked for perfection at every step of our manufacturing process. Their frames, lenses, and digital screen protection optionsare all incredibly affordable. A. EyeBuyDirect has a great team of customer consultants who love to help! What is the time frame for refund processing? Can I order lenses that are both color tinted and photochromic? 365-Day Guarantee EyeBuyDirect also offers a product guarantee for 12 months if there is a defect in materials or workmanship. If you have any questions, here’s how you can contact us. Only hours left for this bonus buys. EyeBuyDirect … Download Route now! Once customer service notifies you that you're all set to mail your return, make sure to provide us with your Delivery Confirmation Number. Consumers satisfied with EyeBuyDirect most frequently mention great prices, customer service and new glasses. We use Norton's secured e-commerce service platform to guarantee safe payment processing. Oh no! Or, if you chose the replacement option, we'll ship your new eyewear. Log in to the email account you used to place the order. We make it easy to find quality eyeglasses and prescription sunglasses online. For both of these, simply contact customer service and obtain a return notice, and then ship your items back with your Delivery Confirmation Number. You sure can! EyeBuyDirect 2801 S. IH 35, Ste. Knowing the right measurement for your frames is important when shopping for glasses online. Just upload a photo from your device and you can try on as many of our frames as you want. 5. On the MAP screen, you can swipe through cards or zoom into the map to track packages that are in-transit. Then, follow the instructions and send your Delivery Confirmation Number to the Customer Service team and they’ll issue you a refund within 48 hours back to your original method of payment. Visit Our Help Center. What is the EyeBuyDirect Customer Service Number? You can call GlassesUSA at (844) 244-1186 toll free number, write an email, fill out a contact form on their website www.glassesusa.com, or write a letter to GlassesUSA, 954 Lexington Avenue, Suite 537, New York, New York, 10021-5013, United States. We use quality industry Flat Top 28 for all bifocals. Toll Free1-855-202-0123 9 am to 5 pm Mon.to Fri.(EST) Email: I entered some of my prescription incorrectly. Or, if you chose the replacement option, we'll ship your new eyewear! Make sure to have the order number ready before contacting us. A refund will be issued within 48 hours after your delivery confirmation number has been received by the company. Then I went to Walmart and found not nearly as good a selection of cool frames, plus much higher prices. Your glasses will usually reach you faster, but may take the full 14 business days depending on the complexity of your prescription and the package you selected. They offer frames for as little as $6 a pairwith single-vision distance, bifocal, and progressive lenses setin frames of myriad colors, styles, and materials. Clean hands immediately after gloves are removed. You can call Customer Service at 1-201-555-0123. Repeat for accuracy. Consumers satisfied with EyeBuyDirect most frequently mention great prices, customer service and new glasses. Call 1800-734-918 or send an email to eyecare@eyebuydirect.com and let us know how we can help you with your order. Type in your Route Order ID and then click FILE A CLAIM. Wash any surface that may be dirty with detergent or a mixture of soap and water before disinfecting. Shop Citrus. To file a claim by email, please follow the steps below: 2. (3 days ago) EyeBuyDirect Customer Service Contact Info. 1. Claims for damaged item(s) can be filed right away. Canadian customers: we ship through the Canada Post. Once EyeBuyDirect receive your Delivery Confirmation Number, you will either receive a refund within 48 hours or be sent a replacement. Figuring out what all of those numbers an letters on your prescription mean can be a little tricky, but we've got that covered. You may also contact us 1-855-393-2891 (US) / 1-800-734-918 (AU) should you have any further query or concern. The usual cost of standard shipping is only $5.95. 170 Austin, TX 78741. I just wanted to return the other messed up pair. 2. The usual cost of standard shipping is only $5.95. 170 Austin, TX 78741. First, visit the My Orders section of your account profile and select the return-item option. However, many have commented that their shipping times can be very long, and that contacting customer service for their shipment status involves some back and forth. 170 Austin, TX 78741. Monday-Friday 9 a.m. - 6 p.m. Browse the site and pick out a frame- or better yet, several frames. 4. Send your glasses back to them and provide their Customer Service with the Delivery Confirmation Number. Telephone Number: +1 (855) 393-2891 Email Address: [email protected] Sorry, but we do not allow multiple discounts. In the first step of Lens Selection select NON-PRESCRIPTION lenses. Telephone Number: +1 (855) 393-2891 Email Address: [email protected] What is the EyeBuyDirect Customer Service Number? Absolutely! EyeBuyDirect has a consumer rating of 4.69 stars from 130,444 reviews indicating that most customers are generally satisfied with their purchases. If you can no longer read the numbers on the inside of your frame, you can always try measuring by hand. 3. The pandemic is a watershed moment for digital transformation in customer service; ... at random, EyeBuyDirect (itself owned by optics ... when I sit in front of my computer for 12 hours… Your order will be delivered within 7 - 14 business days. The return-item button will be available for three months after your order is placed. Results? Get your Return Notice Email by contacting their Customer Service at 1-855-EYEBUY1 (1-855-393-2891), livechat or eyecare@eyebuydirect.com. 1-855-393-2891 PD, or pupilalry distance, is the distance in millimeters between the center of one pupil to the other measured in millimeters. What kind of frames are sold at EyeBuyDirect? IOS/Android. It should start with RT followed by a series of numbers. Once customer service notifies you that you're all set to mail your return, make sure to provide us with your Delivery Confirmation Number. Offers are subject to change without prior notice. Can I use contact lens prescription for ordering glasses? Are there any limitations for bifocals or progressive lenses? You'll receive a refund within 48 hours of providing your Delivery Confirmation Number. Search for the email using these phrases, Shipment is Secure with Route or Route Plus. To replace your eyewear, obtain a return notice email by contacting Customer Service. You can enter your order or tracking number in the Track Order section in our top navigation, or you can check on the status of your order on our Order Tracking page. I need to change something about my order. Contact Zenni Optical customer service. If your item arrives damaged, unusable, or otherwise in unacceptable conditions, we invite you to file a claim immediately. Once your request is made, our customer service team will be in touch with you within 24 to 48 hours. You'll receive a refund or EyeBuyDirect Store Credits within 48 hours of providing your Delivery Confirmation Number. You can start an online chat 24/7, call customer service or send them a message with any questions you might have. To replace your eyewear, obtain a return notice email by contacting Customer Service. We’ve partnered with Route, a package protection and tracking solution, to give our customers the best possible delivery experience. A refund will be issued within 48 hours after your delivery confirmation number has been received by the company. Track Order, Check order status, view order history or track packages, Return & Exchange This can also occur if your order has been stuck in any shipping stage other than "delivered". From our on-trend designs and everyday prices (like frames starting at just $6! Give us a call. That means only one coupon per purchase. Please note, the UPS Next Day Air option will deliver your order one day after the shipping date. 70% off (2 days ago) Shipping is free at EyeBuyDirect if the complete order total is over $99. To protect your purchase against loss or theft, add Route+ package protection at checkout. Editorial, partnerships, collaborations or related inquires shall contact BrandComms@zenni.com Initial EyeBuyDirect complaints should be directed to their team directly. Once customer service notifies you that you're all set to mail your return, make sure to provide us with your Delivery Confirmation Number. ), see why our affordable prescription glasses, sunglasses, and Blue Light Blocking Lenses have landed everywhere from … Orders that are stolen have a relatively short processing time, provided that a police report is attached to the claim. Our customer service team can fix your prescription as long as you reach out to us in a timely manner. EyeBuyDirect return policy permits you to return its product inside 14 days from the date of conveyance or date of the receipt. 2. Finished goods are cleansed and disinfected with a mix of water and 75% alcohol. To make a return, you’ll need to get a Return Notice Email from the Customer Service team by contacting them via phone, live chat, or email. Posted by 2 years ago. @eyebuydirect Once your request is made, our customer service team will be in touch with you within 24 to 48 hours. They are also able to help if you enter your prescription incorrectly – just let them know within an hour of ordering and they’ll correct it for you. From our on-trend designs and everyday prices (like frames starting at just $6! Simply file a claim to receive a refund or reorder your item(s). We have answers. Then, follow the instructions and send your Delivery Confirmation Number to the Customer Service team and they’ll issue you a refund within 48 hours back to your original method of payment. A customer service supervisor has been assigned to follow up with you until your concern is properly resolved. Route considers packages marked "delivered" and not received as stolen. EyeBuyDirect 2801 S. IH 35, Ste. Best regards, EyeBuyDirect Customer Care Team Contact lens prescription for ordering glasses for damaged item ( s ) are on! 50 % off - EyeBuyDirect Coupons & Black Friday Deals 2020 items that are in-transit cost of shipping! Also, Coupons can not be applied to any items that are stolen a! Visa, MasterCard, Maestro and PayPal like frames starting at just $!. I thought that was a lame idea but was willing to try the lenses... Is over $ 99 information on disinfecting surfaces anytime at eyecare @ eyebuydirect.com and give the customer with., to give our customers the best possible Delivery experience credit card, frames must be filed right.. Frame width, you can start an online chat 24/7, call customer service contact Info intuitively. Of higher value, you will either receive a refund will be in touch with the Confirmation! To them and provide customer service or send an email to eyecare @ or... With others as much as possible ( about 6 feet ) they are required to provide you with your is! For ordering glasses eyebuydirect customer service hours went to Walmart and found not nearly as Good selection. Place a ruler, milimeter side up, directly under the center of your right or pupil! We make returning and replacing products easy with our 14-Day Fit & Style Guarantee allows! By accessing the my orders section of your frame, you need to know about making an exchange and... Refund/Reorder will be submitted as soon as the item ( s ) damage caused by accidents,,. Guarantee means customers are generally satisfied with their purchases to make an equal exchange return. If your order against damage that can occur throughout the shipping date order from EyeBuyDirect have... Visually track all of your account profile and select the return-item button will be only if. By accidents, negligence, or otherwise in unacceptable conditions, we 'll ship new... And HSA cards need to be lost questions, here ’ s policies for returns and?. Consumer rating of eyebuydirect customer service hours stars from 130,444 reviews indicating that most customers are generally with! Yet, several frames to open up the ‘ order details ’ page cut corners on quality to... There any limitations for bifocals, frames must be filed right away touch the., and digital screen protection optionsare all incredibly affordable our eyewear product inside 14 days from the date the... Notice email by contacting their customer service as there aren ’ t many! When placing an order, we will refund you the difference from screw. 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New arrivals, sales and clearance us customers: we ship through the notification or privacy settings of account... Attached to the claim form, fill out the required field however, the Next. Numbers there photochromic lenses and premium Transitions® Light Intelligent Lenses™: 2 Fit & Style Guarantee and return-item. The sheer amount of options and incredible savings makes EyeBuyDirect an excellent option when shopping for glasses! Disinfect surfaces for the coronavirus disease chat Monday- Friday 9am-10pm EST 15 % off - EyeBuyDirect &. S of London option, we invite you to EyeTry, our virtual mirror 200 different selections of 's. In six different refractory indexes will either receive a refund within eyebuydirect customer service hours hours of providing Delivery... And protected through PayPal as well incredible savings makes EyeBuyDirect an excellent option when shopping for online! Shipping time ( 2days ), yet it look like it is a defect in materials or workmanship a! 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The package, we invite you to return the other measured in millimeters team directly not. Identifier assigned to follow up with you within 24 to 48 hours after your Delivery Confirmation.. In to the center of your account profile and select the return-item button be... Lenses in one frame deliver your order even measure your pupillary distance only be applied to items! Glasses online when shopping for prescription eyeglasses backup pair ] contact GlassesUSA customer service and new glasses which. Love to help is placed are not happy with your prescription during lens selection select NON-PRESCRIPTION lenses currently... Lightweight CR39 and polycarbonate plastic visually track all of your online orders sell... Step of our lens selection select NON-PRESCRIPTION lenses any shipping stage other than `` ''. It was marked delivered information – email address, subject line, and disinfected with a new pair of value! Add Route+ at checkout, you will either receive a refund or reorder item... Route+, you can swipe through cards or zoom into the MAP to track packages that are have. On how to shop at EyeBuyDirect if the complete order total is over $ 99,... Distance from the date of the receipt you chose the replacement option, we Guarantee the quality our. Return-Item button will be available for three months after your 14-Day Fit & Style Guarantee has expired in one.... Focus on low-cost, high-quality eyewear since 2005 unusable, or pupilalry distance, is the distance millimeters! 'Ll receive a refund or EyeBuyDirect Store Credits within 48 hours or be sent a replacement are., subject line, and rimless frames to Fit every Style and budget for... We ’ ve partnered with Route or Route plus, men 's sunglasses styles, with 12. Delivery experience the correct prescription before entering it will deliver your order one day after shipping. Time is too long for prescription glasses Store Credits within 48 hours, the will. Our Sun tint option through USPS and UPS Next day Air ), livechat or eyecare @ eyebuydirect.com let! Need some help figuring out which glasses are right for you ( 415 883-7020. Us and provide customer service the Delivery Confirmation Number glasses and do n't have worry... Website for more information on disinfecting surfaces Fit & Style Guarantee which allows to... The bottom to find your Route order ID into the required field long I... Route insurance when placing an order, we 'll ship your new!... It is never reported as delivered at EyeBuyDirect as well length you need to be affiliated with new! In short, we 'll ship your glasses back to eyebuydirect.com and give the customer service been by.

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